Elixinol Life stands by its commitment to customer satisfaction. We proudly offer a 30-day, money-back guarantee, less the cost of shipping, if you are not 100% satisfied.  Within 30 days of your original purchase, products can be exchanged or returned for any reason, less the cost of shipping. Original and return shipping fees are non-refundable.

Acceptance of the terms of purchase means agreement and understanding of Elixinol Life’s refund policy.

DAMAGED PRODUCTS

All products are inspected for quality and carefully packaged before leaving our fulfillment facility. Upon delivery, please check your product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made with 72 hours. To start the return/exchange process, please reach out directly and provide a detailed description of the damages. Once we receive confirmation that the product has been returned, a replacement will be issued. Please note that damaged items will not incur additional shipping fees.

SHIPPING

Shipping times are business days Monday to Friday, excluding holidays. Please note this might change due to inclement weather. All orders will be processed within 1-3 business days, which includes expedited orders. 

Expedited shipping options are shipped via United Postal Service (UPS). Expedited shipping is not available for PO Boxes and Military bases and will be sent via our standard shipping method. Tracking information will be emailed once your order has shipped. If you did not receive this communication, please contact customerservice@elixinolwellness.com.

Lost Packages

It’s rare, but occasionally a package will get lost in transit. We will review each incident and aim to identify where an error could have occurred, but most times these circumstances are out of our control. If your tracking information lists the order as “delivered,” Elixinol Life will not be held responsible. We will, however, our customer service team will help you to contact the courier service directly. Please reach out directly.